Returns and refunds

Did your squishy arrive broken?

No worries, we refund it! 💜

1. Write to us within 7 days of receipt at squishopia@gmail.com or via the contact form.
2. Give your order number and attach a photo of the damaged item (and of the parcel if possible).
3. We refund the item — or send you a new one if you prefer. You don't need to send the broken item back.

The refund goes back to the payment method used for the order, usually within 5 to 10 days depending on your bank.

What if the item is not broken?

Items in good condition are not taken back or exchanged.

Lost parcel

If your parcel does not arrive, contact us: we check the tracking and find a solution (resend or refund).